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  • What is the return policy?
    We offer a five-business day return policy for all items purchased. Items must be returned in their original condition with all tags attached. We offer no return or exchange for pole dance shorts.
  • How can I track my order?
    Once your order has been shipped, you will receive a WhatsApp message from Isla Amore with an expected arrival day. Please confirm the address is correct and our amazing delivery drivers can proceed.
  • Do you offer international shipping?
    Of course, we offer international shipping to many countries around the world. Shipping costs and delivery times vary depending on the destination.
  • What payment methods do you accept?
    We accept payments through our online purchasing portal, facilitated by Stripe. Credit & debit cards and apple pay from most international banks are accepted.
  • How can I contact customer service?
    You can reach our customer service team via email at hello@islaamore.com
  • Do you have physical stores?
    Isla Amore is an e-commerce clothing brand, and our products are available exclusively online through our website. We offer quick and easy shipping both within the UAE and internationally.
  • How do I know my size?
    We have a detailed size guide available on our website. You can refer to it to find the perfect fit for you. If you need further assistance, our customer service team is here to help.
  • Can I change or cancel my order?
    All sales are final. Please contact our customer service team as soon as possible to make any changes.
  • Do you offer gift cards?
    Yes, we offer gift cards in various denominations. You can purchase them online and they can be used on our website.
  • What should I do if I receive a damaged or incorrect item?
    If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund as per your preference.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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