Returns & Exchanges

Returns Policy
At Isla Amore, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a hassle-free returns process.

Eligibility for Returns:

•  Items must be returned within five days of the purchase date.

• Items must be in their original condition, unworn, unwashed, and with all tags attached.

• Sale items and gift cards are not eligible for returns.

​

How to Return an Item:

1. Initiate a Return: Contact our customer service team at hello@islaamore.com or by WhatsApp at +971 50 350 2893 to initiate a return. Provide your order number and the reason for the return.

2. Prepare Your Package: Place the item you wish to return in its original packaging. Include the original receipt or proof of purchase.

3. Ship Your Return: Send the package to the following address:

Isla Amore Returns Department
Flat 308 Al Ramth 7
Remraam Dubai UAE

Refunds:

• Once we receive your returned item, we will inspect them to ensure they meet the return eligibility criteria.

• If approved, your refund will be processed within five business days. The refund will be issued to the original payment method used for the purchase.

• Please note that shipping costs are non-refundable.

Exchanges:

• If you wish to exchange an item for a different size or colour, please contact our customer service team to arrange the exchange.

• Exchanges are subject to availability. If the desired item is not available, a refund will be issued instead.

 

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.

• Contact Us: If you have any questions or need further assistance, please reach out to our customer service team at  hello@islaamore.com or by WhatsApp at +971 50 350 2893.

 

Exchange Policy
At Isla Amore, we want you to be completely satisfied with your purchase. If you need to exchange an item, we offer a straightforward and hassle-free process.

Eligibility for Exchanges:

• Items must be exchanged within five days of the purchase date.

• Items must be in their original condition, unworn, unwashed, and with all tags attached.

• Sale items and gift cards are not eligible for exchanges.

​

How to Exchange an Item:

1. Initiate an Exchange: Contact our customer service team at  hello@islaamore.com or by WhatsApp at +971 50 350 2893 to initiate an exchange. Provide your order number and the reason for the exchange.

2. Prepare Your Package: Place the item you wish to exchange in their original packaging. Include the original receipt or proof of purchase.

Ship Your Exchange: Send the package to the following address:
Isla Amore Returns Department
Flat 308 Al Ramth 7
Remraam Dubai UAE

 

Processing Your Exchange:

• Once we receive your exchanged item, we will inspect them to ensure they meet the exchange eligibility criteria.

• If approved, we will process your exchange within 7-10 business days. You will receive an email confirmation once your exchange has been processed.

• If the desired item is not available, we will issue a store credit or refund to the original payment method used for the purchase.

​

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.

Contact Us: If you have any questions or need further assistance, please reach out to our customer service team at hello@islaamore.com.